L1- Reports Engineer (m/w/d)
Remote
Core
First point of contact for customer inquiries, analyzing and resolving support tickets, and creating/customing reports with Handlebars.js.
Role type
L1 Support Engineer (Customer Success)
Builds
Customer support tickets and customized reports/templates
Domain
SaaS, Customer Support, Web Applications
Deliverable
dashboards & analysis
Required skills
Customer communication, ticket analysis, Handlebars.js, software configuration, troubleshooting, documentation, HTML/CSS, M365, APIs, HTTP status codes, Identity Access Management, security awareness
Preferred skills
Web application understanding, team collaboration
Responsibilities
Answering customer inquiries, resolving support tickets, creating and adjusting reports, identifying problems, documenting solutions, escalating issues to Level 2 or Product Team
Seniority
Entry-level, hands-on IC