Head of Business Operations & Automation (m/w/d)
Core
Designing and building end-to-end automation workflows, data platforms, and CRM architectures to optimize sales, onboarding, delivery, and finance processes for a hospitality technology company. (via careerplan.io/jobs/2707539-head-of-business-operations-automation-mwd-at-myhotelteam-gmbh)
Role type
Senior Head of Business Operations & Automation (Hands-on IC with leadership)
Builds
Automated workflows (No-Code/Low-Code + custom scripts), internal data warehouse models, and CRM data structures
Domain
Hospitality technology / B2B SaaS / Process Engineering
Required skills
Process mapping and prioritization, No-Code/Low-Code automation (n8n, Make, Zapier), SQL, Python or JavaScript, CRM data modeling and migration strategy, tool consolidation and budget management, team leadership (2 direct reports)
Preferred skills
Modern data stack (dbt, BigQuery/Snowflake, Postgres, Metabase/Looker), consulting background, experience in Hospitality, Travel, or B2B SaaS with long sales cycles
Technologies
n8n, Make, Zapier, Pipedrive, HubSpot, Salesforce, SQL, Python, JavaScript, dbt, BigQuery, Snowflake, Postgres, Metabase, Looker
Responsibilities
Map and prioritize end-to-end processes across Sales, Onboarding, Delivery, Finance, and People Ops; Design and build automation workflows and API integrations; Own the internal data model and Data Warehouse definition; Architect and strategize CRM data models and migrations; Consolidate and manage the tool landscape; Establish documentation, monitoring, and ownership standards for automations
Seniority
Senior, hands-on IC with leadership