Customer Success Manager
Core
Support small and mid-sized retail and e-commerce clients with AI-powered shopping tools, helping them configure the platform and get value from the product.
Role type
Customer Success Manager (SaaS)
Builds
AI-powered shopping tools for retail and e-commerce clients
Domain
Retail technology / E-commerce / AI
Deliverable
product features
Required skills
Client support, platform configuration, product feedback gathering, upsell proposal scoping, account health monitoring, technical guidance adaptation
Preferred skills
SaaS experience, project management tools, AI tool usage (Claude, Gemini), prompting
Technologies
Google Workspace, Slack, HubSpot, Linear, Claude, Gemini
Responsibilities
Respond to client questions via email and meetings, help clients configure and maintain product settings, share customer feedback with Product team, support Sales Managers with upsell proposals, monitor account health and identify expansion opportunities
Seniority
Junior to Mid-level (0-2 years experience)