Manager, Client Success Management Hybrid
Core
Lead the operational delivery and evolution of the Australian Customer Success Management program to drive customer value, recurring revenue, and long-term relationships for GIS investments.
Role type
Senior management leader for Customer Success Management
Builds
Australian CSM Program, frameworks, playbooks, and team capabilities
Domain
GIS (Geographic Information Systems) / Enterprise Software
Required skills
Strategic leadership, team management, commercial awareness, program management, stakeholder engagement, risk management, workflow optimization, data analysis, change management
Preferred skills
GIS domain knowledge, automation/AI platform experience, workforce planning
Technologies
Customer success platforms, automation tools, AI tools
Responsibilities
Lead and support the Australian CSM team to deliver meaningful outcomes; Provide direct leadership to CSM Practice Leads; Develop and embed consistent frameworks and playbooks; Collaborate with Sales to progress qualified opportunities; Monitor and report on program measures (engagement, health, financials); Support strategic and executive-level customer engagements; Oversee customer risks and escalations; Work on workforce planning and program scalability.
Seniority
Manager, experienced leader
