Customer Success Manager
Core
Drive success for a portfolio of strategic AECO customers in Australia and New Zealand by ensuring onboarding, adoption, and measurable ROI from Autodesk solutions.
Role type
Senior Customer Success Manager (AECO industry)
Builds
Customer success plans, adoption strategies, and value realization metrics for enterprise clients in Architecture, Engineering, Construction, and Operations.
Domain
Software as a Service (SaaS) for the Architecture, Engineering, Construction, and Operations (AECO) industry.
Deliverable
client delivery
Required skills
Strategic account management, ROI analysis, stakeholder engagement at executive levels, churn risk mitigation, cross-functional collaboration, business review facilitation, usage data interpretation, partnership ecosystem management.
Preferred skills
Experience with Autodesk AECO solutions (Construction Cloud, Forma, Revit, Civil 3D, Navisworks), digital transformation initiatives, value realization frameworks, enterprise SaaS customer success methodologies, adoption analytics.
Responsibilities
Co-create and execute tailored Customer Success Plans aligned with strategic priorities; monitor usage data and health indicators to drive proactive success strategies; support onboarding and identify low-adoption risks; document and communicate measurable business value; partner with Sales, Technical Sales, and Channel Partners to drive growth; build trusted relationships with executive stakeholders and IT administrators.
Seniority
Senior, hands-on IC with strategic account ownership