Senior Manager, Global Strategic Accounts Customer Success
Core
Define the Strategic Account Model and lead a global team to drive value, adoption, and retention for top-tier clients in the construction technology space.
Role type
Senior Manager, Strategic Accounts Customer Success
Builds
A white-glove engagement culture and a global Customer Success playbook for Trimble Construction One
Domain
Construction technology (AECO) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Senior leadership in recurring-revenue SaaS, team coaching and development, Executive Business Reviews, Salesforce, G-Suite
Preferred skills
Construction industry experience, global leadership in customer-facing roles
Responsibilities
Develop and own the Strategic Accounts Customer Success playbook, partner with Sales/Product/Support to address process gaps, act as escalation point for enterprise clients, leverage data to measure CSM effectiveness and increase customer lifetime value
Seniority
Senior Manager, hands-on IC with team leadership