Customer Success Manager
Domain
Construction Tech, AECO (Architecture, Engineering, Construction, and Operations)
Responsibilities
Orchestrate post-sale journey, lead business reviews, architect account success plans, act as Voice of the Customer, mitigate churn risks
Required skills
2+ years Customer Success or Account Management in SaaS, ERP or construction tech experience, executive relationship management, cross-functional collaboration
Preferred skills
Salesforce, G-Suite, Gainsight proficiency, AECO workflows knowledge
Seniority
Mid-level (2+ years experience)
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