Customer Success Manager
Core
Strategic Business Customer Success Manager driving adoption and business outcomes for Autodesk solutions in the AEC industry.
Role type
Senior Business Customer Success Manager
Builds
Customer adoption, change management, and digital transformation initiatives for AEC clients
Domain
Architecture, Engineering, and Construction (AEC) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success, Account Management, Stakeholder Management, Change Management, Business Review Facilitation, Value Realization, Portfolio Management, Strategic Planning, Cross-functional Collaboration
Preferred skills
AEC Industry Experience, BIM/Construction Cloud Knowledge, Digital Transformation, Gainsight, Partner-led Business Models
Technologies
Autodesk Construction Cloud (ACC), Common Data Environment (CDE), Gainsight
Responsibilities
Own post-sale relationships for AEC customer portfolios; Co-create and execute Customer Success Plans; Accelerate time-to-value and user adoption; Monitor customer health and usage trends; Support change management and process improvement; Conduct regular business reviews to measure ROI; Collaborate with Sales, Support, and Technical teams; Document success stories and advocate for customer needs.
Seniority
Senior, hands-on IC