Business Customer Success Manager
Core
Strategic Business Customer Success Manager driving measurable ROI and long-term value for Autodesk's Business Plan customers in the AEC industry.
Role type
Senior Business Customer Success Manager
Builds
Customer Success Plans, business cases, and value realization outcomes for Architecture, Engineering, and Construction (AEC) clients.
Domain
Software (CAD/BIM) / Architecture, Engineering, and Construction (AEC)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer Success management, Account Management, Strategic planning, Business case development, Stakeholder engagement, Data analysis, Cross-functional collaboration, Risk mitigation, Adoption strategies, Executive communication
Preferred skills
AEC industry experience, Construction project lifecycle knowledge, Digital transformation expertise, Gainsight proficiency, Usage analytics, Channel ecosystem experience
Responsibilities
Own post-sale customer relationships and execute tailored Customer Success Plans; Drive measurable ROI by aligning solutions to business objectives; Monitor product usage and health signals to mitigate risk and identify growth; Collaborate with Sales and partners to drive retention and expansion; Document and articulate customer value realization through business cases.
Seniority
Senior, hands-on IC