Associate Manager, Customer Support
Core
Lead and develop a team of Customer Support Associates to deliver exceptional customer experiences for Autodesk's construction technology products.
Role type
Associate Manager, Customer Support
Builds
Customer support operations and team performance for Autodesk's Digital Support Team
Domain
Construction technology / SaaS
Deliverable
Dashboards & analysis
Required skills
Team leadership, performance management, hiring and onboarding, operational planning, data analysis, cross-functional collaboration, strategic planning, conflict resolution, coaching, project management
Preferred skills
Technical mindset, empathy, integrity, creative problem solving
Technologies
None stated
Responsibilities
Lead, coach, and develop a team of Customer Support Associates; Own team performance by setting expectations and managing feedback; Hire and onboard new associates; Manage day-to-day team operations and resources; Communicate organizational priorities; Use data to identify training needs and drive improvement; Lead cross-functional projects; Manage escalations and business-critical issues; Foster a culture of continuous improvement; Build trusted relationships across Product, Customer Success, and Sales.
Seniority
Mid-level Manager, hands-on leadership
