Customer Success Agent (m/w/d) – B2B-Recruiting-Lösungen / Online-Stellenanzeigen
Core
B2B Customer Success Agent providing strategic consulting and support for recruiting solutions and online job advertisements.
Role type
Customer Success Agent (B2B)
Builds
Recruiting services and online job advertisement platforms
Domain
B2B Recruiting / HR Technology
Deliverable
client delivery
Required skills
Strategic customer consulting, empathic customer service, proactive relationship management, CRM management, sales mindset, business or technical vocational training, Bachelor/Master degree
Preferred skills
Experience in sales or customer support, ability to identify up-selling opportunities
Responsibilities
Serve as primary contact for customers, provide holistic consulting on service usage, handle customer inquiries via phone/email/video/meetings, proactively manage and expand customer relationships, prepare for active customer outreach and successful closures
