Support Mitarbeiter (m/w/d)
Core
First-line and second-level technical support for Sopra-EVS customers, handling inquiries, troubleshooting, and software consultation.
Role type
Support Specialist (IT/Software)
Builds
Support services for EVS and EIS software applications
Domain
IT Services / Software Support
Deliverable
client delivery
Required skills
Technical understanding, troubleshooting, documentation, communication, customer orientation, software application knowledge
Preferred skills
IT training, customer service experience, German and English language skills
Technologies
EVS software, EIS software, ticketing systems
Responsibilities
Answer customer inquiries via phone, email, and ticketing system; Diagnose and resolve technical issues at 1st and 2nd level; Consult on EVS and EIS software applications; Document and track support requests; Create interim payments and milk money statements for data center customers; Collaborate with the consulting team; Deliver and install version updates; Support migration projects
Seniority
Entry-level to Mid-level