Support Trainee
Core
Entry-level trainee in Customer Support learning to troubleshoot and handle tickets for Redwood's automation platform.
Role type
Support Trainee (entry-level)
Builds
Customer support workflows and ticket resolution for automation software
Domain
SaaS automation / IT support
Deliverable
client delivery
Required skills
Computer Science or IT studies, basic troubleshooting, English proficiency
Preferred skills
Previous customer support experience, exposure to technical environments (via careerplan.io/jobs/4403355009-support-trainee-at-redwood-software)
Technologies
databases, operating systems, networking, APIs, security fundamentals
Responsibilities
Complete Support Trainee Program modules, study technical concepts, pass knowledge checks, shadow senior agents, handle simple customer inquiries under supervision, document issues, learn support procedures
Seniority
Entry-level, trainee