Job
Core
Provide post-implementation support for business software solutions, resolving technical/functional issues and guiding users.
Role type
After-sales support specialist
Builds
Business software systems for diverse clients
Domain
Business software / IT services
Deliverable
client delivery
Required skills
customer service, technical troubleshooting, communication, organization, problem-solving, ticket management
Preferred skills
experience in after-sales/technical support, familiarity with helpdesk systems, knowledge of Greek
Technologies
business software applications, helpdesk/ticketing systems
Responsibilities
respond to customer inquiries, resolve technical or functional issues, manage support tickets, document issues and resolutions, deliver user training or product demonstrations, collaborate with development teams to escalate complex problems
Seniority
Individual Contributor