Job
Core
Provide high-quality software support and client service by troubleshooting issues and assisting users with software solutions.
Role type
Software Support Officer
Builds
Software user guides and support documentation
Domain
IT / Software Support
Deliverable
client delivery
Required skills
SQL, databases, general computing, Microsoft Office, troubleshooting, problem-solving
Preferred skills
Customer support experience
Responsibilities
Troubleshoot and solve client support software-related issues; Assist end users in familiarizing themselves with software solutions; Review, create, and maintain software user guides.
Seniority
Mid-level, individual contributor
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