Customer Success Lead - West Coast (Remote)
Core
Lead and scale the Customer Success function for n8n's strategic enterprise customers, designing processes and playbooks to ensure value realization and retention.
Role type
Senior Customer Success Lead (People Management & Strategy)
Builds
Scalable Customer Success operations, playbooks, and team structures for the West and Central regions.
Domain
SaaS / Workflow Automation / AI Orchestration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People management (2+ years), Customer Success leadership (10+ years), Cross-functional collaboration, Tech industry domain expertise, Strategic planning, Data-driven decision making
Preferred skills
Remote team leadership, AI/Automation tool familiarity, Startup/Scale-up experience
Technologies
n8n, GitHub, Slack, Jira, Salesforce (implied by CS context)
Responsibilities
Recruit and develop a team of high-touch Customer Success Managers; Design and refine CS processes, playbooks, and automations; Own territory planning and resource allocation; Partner with Sales, Product, and Support to align customer journeys; Establish operating rhythms for visibility into onboarding and value realization.
Seniority
Senior, hands-on IC with people management responsibilities
