GTM Engineer: Customer Experience & Lifecycle
Core
Build AI-powered agentic workflows and automations to elevate Go-To-Market (GTM) operations, specifically for demand generation, sales development, and post-sale customer success/lifecycle management.
Role type
Senior IC GTM Engineer (AI/Agentic Workflows)
Builds
Production-ready agentic workflows, intelligent support routing, onboarding automation, and customer experience systems.
Domain
Digital Infrastructure / B2B Enterprise Services / Customer Success Operations
Deliverable
production ML models
Required skills
AI-powered workflow design, agentic system architecture, LLMs and prompt engineering, CRM integration (Salesforce), Customer Success platform expertise (Gainsight), data warehouse/BI tools, event-driven systems, post-sale motion domain knowledge.
Preferred skills
10+ years in GTM engineering or customer success operations, experience with modern GTM automation platforms (Clay, n8n, Glean, Agentforce), B2B enterprise environment experience.
Responsibilities
Automate research, preparation, and follow-up for customer conversations; develop onboarding and adoption automation; create intelligent support routing and case deflection; act as a builder for field-originated ideas; advise on maturing citizen-built solutions; partner with engineering on complex builds; run data-driven experiments on customer experience workflows.
Seniority
Senior, hands-on IC