GTM Engineer: Customer Experience & Lifecycle
Core
Build AI-powered agentic workflows and automations to enhance customer experience, lifecycle management, and post-sale operations for Equinix's global enterprise clients.
Role type
Senior GTM Engineer (Customer Experience & Lifecycle)
Builds
Production-ready agentic workflows, intelligent support routing, onboarding automation, and data-driven retention/delivery solutions.
Domain
Digital Infrastructure / Enterprise B2B Services / Customer Success Operations
Deliverable
production ML models | product features
Required skills
AI-powered workflow and agentic system design, LLMs and prompt engineering, integration with CRM and Customer Success platforms (Gainsight, Salesforce), data warehouse and BI tooling, post-sale motion expertise (renewals, churn, health scores), enterprise project delivery.
Preferred skills
10+ years in GTM engineering or post-sale operations, experience with modern agentic workflow tools (Clay, n8n, Agentforce), building in B2B enterprise environments.
Technologies
LLMs, Gainsight, Salesforce Service Cloud, data warehouses, BI tools, event-driven systems, Clay, n8n, Agentforce.
Responsibilities
Automate research, preparation, and follow-up for customer conversations; develop onboarding and adoption automation; create intelligent support routing and case deflection; translate field ideas into production-ready solutions; mature citizen-built agent solutions; partner with engineering on complex builds; run data-driven experiments on post-sale workflows.
Seniority
Senior, hands-on IC