Support Engineer 1
Core
Provide excellent customer experience and solution support to Blue Yonder customers, resolving moderate complexity issues with end-to-end ownership.
Role type
Support Engineer 1 (Application Support)
Builds
Application health monitoring, operational improvements, and knowledge articles for Blue Yonder SaaS solutions.
Domain
SaaS, Cloud (Azure), Enterprise Software
Required skills
SQL/Oracle query writing, API/Mulesoft integration troubleshooting, Mobile app troubleshooting, AppDynamics/Splunk monitoring, Azure concepts (Kubernetes, Serverless, CI/CD), PowerShell/Batch scripting, Wireshark/PerfView log analysis, Python/RPA automation, DB health analysis
Preferred skills
Solution architecture understanding, Customer satisfaction focus, Shift work adaptability, Knowledge Centered Support (KCS) contribution
Technologies
Azure, Kubernetes, Mulesoft, AppDynamics, Splunk, SQL, Oracle, GitHub, Jenkins, IIS, Tomcat, Wireshark, PowerShell, Python
