Senior Technical Support Engineer
Core
Senior engineer in Technical Support Engineering (TSE) team resolving complex production/pre-production issues for Kong customers and providing feedback to product teams.
Role type
Senior Technical Support Engineer (IC)
Builds
API Gateway and AI Gateway solutions for enterprise customers
Domain
API management, AI connectivity, cloud infrastructure
Deliverable
client delivery
Required skills
RESTful APIs, code reading and troubleshooting, cloud technologies, container orchestration (Docker, Kubernetes), web architectures (HTTP)
Preferred skills
DNS, Linux/Unix systems, databases, GoLang, Lua, scripting languages (Perl, Ruby, Shell)
Responsibilities
Investigate and resolve complex customer technical issues via live calls and email, create knowledge articles, provide real-time feedback to engineering/product teams, mentor team members
Seniority
Senior, hands-on IC