IT Systems Integration Specialist I
Core
Provide first-level technical support for onsite and remote users, managing hardware, software, email, mobile devices, and network connectivity issues.
Role type
IT Systems Integration Specialist I (Desktop Support)
Builds
End-user computing environments and support services for Labcorp employees and clients
Domain
Healthcare IT / Desktop Support
Deliverable
product features
Required skills
Desktop support, hardware setup and troubleshooting, software installation, ticket management, network connectivity support, user onboarding, inventory management
Preferred skills
Active Directory, ticketing systems (ServiceNow), network infrastructure support, Meraki camera systems
Technologies
ServiceNow, Active Directory, Meraki
Responsibilities
Respond to and manage support tickets, set up and troubleshoot end-user equipment, assist with new employee onboarding, perform hardware replacements and upgrades, support conference room and AV equipment, coordinate with vendors for repairs, maintain IT asset inventory
Seniority
Junior, hands-on IC
