(Senior) Manager (m/w/d) Key Accounts
Core
You are the foundation for scaling the business by systematically developing growth customers (leading law firms) through a consulting approach to cover their long-term need for legal talents.
Role type
Senior Key Account Manager (B2B SaaS)
Builds
Individual success plans, upselling opportunities, and churn reduction strategies for key law firm clients.
Domain
Legal Tech / SaaS / B2B Sales
Required skills
Account Management, Key Account Management, Customer Success, Salesforce, Data Analysis, Strategic Consulting, Upselling, Churn Management
Preferred skills
Experience in SaaS or platform business, Experience creating and implementing account plans, Analytical skills for usage data evaluation, Strategic thinking
Technologies
Salesforce
Responsibilities
Create and implement individual success plans for customers with a focus on their operational annual goals. Build sustainable relationships with operational decision-makers. Analyze usage data to identify upselling potential within the existing product portfolio. Lead the contract renewal process based on standardized success reports and processes to minimize churn risks. Report directly to the Head of Sales and provide active impulses for the further development of sales strategies.
