Technical Support Engineer
Core
Solving complex technical issues and advising enterprise customers on the LiveReach platform, covering network, hardware, software, and electrical aspects.
Role type
Technical Support Engineer
Builds
Troubleshooting and resolution for the LiveReach platform
Domain
Networking, Telecommunications, Systems Administration
Deliverable
client delivery
Required skills
Network fundamentals (HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet, PoE), Full-stack troubleshooting, System installation and configuration, Bug identification and resolution, Technical writing (knowledge base articles, whitepapers), Cross-functional collaboration
Preferred skills
None stated
Technologies
LiveReach platform
Responsibilities
Troubleshoot complex customer environments, Educate customers on system installation and configuration, Collaborate with Engineering to identify and resolve bugs, Provide best practice design and configuration expertise, Own customer issues from creation to resolution, Write technical knowledge base articles and whitepapers, Build tools and processes that will scale
Seniority
Individual Contributor
