Premium Service Associate
Core
Support payment administration and suspense management activities, ensuring accurate and timely processing of customer refunds and resolving payment-related issues.
Role type
Associate payment operations specialist (insurance)
Builds
Accurate payment processing and resolved suspense accounts for policyholders and partners
Domain
Insurance / Payments
Required skills
Payment administration, suspense account monitoring, refund processing, stakeholder coordination, Power BI, insurance industry knowledge, problem-solving
Preferred skills
Life Asia system proficiency, process improvement
Technologies
Power BI, Life Asia system
Responsibilities
Process customer refunds across payment channels, monitor suspense account balances, coordinate with Finance and bank partners, investigate erroneous payments, respond to enquiries from policyholders and agents, use Power BI for suspense monitoring, recommend workflow improvements