Payments & Refunds Specialist – AmTrav
Core
Back-office specialist handling high-volume outbound calls to hotels and vendors to resolve payment issues, collect documentation, and coordinate credit card reversals for business travelers.
Role type
Entry-level Payments & Refunds Specialist
Builds
Payment resolution workflows and traveler support processes for the AmTrav travel platform
Domain
Business travel / SaaS
Deliverable
client delivery
Required skills
Outbound calling, documentation collection, payment coordination, record maintenance, multi-tasking, Windows applications proficiency
Preferred skills
Travel industry experience, Spanish language proficiency
Responsibilities
Make high volume of outbound calls to hotels and travel vendors, Contact hotels to obtain folios and receipts, Follow up with travelers to collect payment information, Create and distribute pre-authorization forms, Coordinate with hotels to resolve payment issues and assist with credit card reversals, Maintain accurate records and provide timely updates