Customer Service Executive
Core
Handle rewards customer inquiries, manage payment runs for cashback, and perform account/ID checks for fraud and compliance.
Role type
Customer Service Executive (Payments & Compliance)
Builds
Customer support workflows, payment accuracy, and fraud prevention processes
Domain
Fintech / iGaming
Deliverable
client delivery
Required skills
Customer support, payment processing, fraud detection, ID verification, GDPR compliance, ticket management, data accuracy, Google Sheets, Freshdesk/Zendesk
Preferred skills
AI/automation tools, regulated industry experience (fintech/iGaming)
Technologies
Freshdesk, Zendesk, Google Sheets, AI tools (Claude, ChatGPT, Gemini)
Responsibilities
Reply to customer enquiries via Freshdesk, manage payment runs for cashback, handle withdrawal queries and payment accuracy, perform account and ID checks for fraud, handle GDPR requests, maintain knowledge base, test AI-assisted tools and live chat, share customer feedback with product/tech/finance
Seniority
Mid-level, hands-on IC