Customer Support Representative
Core
First-line technical support for an AI recruitment assistant platform, resolving customer issues via live chat and documenting solutions.
Role type
Customer Support Representative (Tech Support)
Builds
Emi Labs AI recruitment assistant
Domain
SaaS / AI / Recruitment Technology
Deliverable
client delivery
Required skills
problem-solving, fast learning, live chat communication, technical troubleshooting
Responsibilities
Interact with customers through live chat to get context of issues; Troubleshoot problems to provide solutions; Escalate out-of-scope issues to internal teams; Document new knowledge in solution articles and processes; Analyze customer feedback to discover product needs
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