Customer Service Specialist
Core
Interact with customers to provide information, handle complaints, and manage administrative functions at the Customer Center for Pru Life UK.
Role type
Customer Service Specialist (Insurance/Life Insurance)
Builds
Customer portal usage, new business transactions, after-sales services, and branch operations
Domain
Insurance / Life Insurance / Financial Services
Deliverable
client delivery | dashboards & analysis | infrastructure
Required skills
customer inquiry management, complaint resolution, transaction processing, end-of-day reconciliation, financial calculations, compliance reporting, office administration, inventory management
Preferred skills
digital initiative promotion, NPS feedback handling, user acceptance testing support, Jira story writing, process documentation
Technologies
Jira, customer portal, NPS Survey systems
Responsibilities
Guide policyholders on portal enrollment and usage; receive and resolve customer inquiries via phone, email, or in-person; process new and after-sales transactions including loans and reinstatements; perform end-of-day reconciliations for collections and transactions; prepare compliance reports and AMLA submissions; manage office supplies, inventory, and facilities coordination; implement customer retention activities.
Seniority
Individual Contributor, operational level