Manager/Assistant Manager/Senior Officer, Life Administration
Core
Provide end-to-end policy servicing support to customers and distribution partners, handling enquiries and processing policy transactions.
Role type
Senior Officer to Manager, policy administration
Builds
Policy servicing workflows and customer support processes
Domain
Life insurance
Required skills
policy administration, life insurance products knowledge, regulatory compliance, AML/CTF standards, operational metrics tracking, document processing, stakeholder management, problem-solving
Preferred skills
HNW business experience, mass market insurance servicing experience
Technologies
Excel, Word, PowerPoint
Responsibilities
Answer enquiries via calls/emails, handle escalated enquiries, prepare and process policy documents, conduct compliance checks, track operational metrics, ensure regulatory compliance, implement workflow enhancements
Seniority
Senior Officer to Manager