Customer Service Advisor (Hotline) - 12 months contract
Core
Handle customer enquiries and complaints regarding Life insurance, Group Medical, and Pension operations including Underwriting, Policy Owner Service, and Claims.
Role type
Customer Service Advisor (Hotline)
Builds
Customer service interactions and complaint resolution for Life insurance, Group Medical, and Pension products.
Domain
Insurance
Deliverable
client delivery
Required skills
Insurance knowledge (IIQE Paper 1&3), English, Chinese, PC skills, problem-solving, documentation
Preferred skills
IIQE Paper 2&5, basic insurance knowledge
Technologies
PC
Responsibilities
Handle customer enquiries and complaints across Underwriting, Policy Owner Service, and Claims; Report problems and complaints to supervisor; Engage with customers for follow-up cases; Document call activities and follow-up items; Work with Business Partners to resolve issues; Achieve performance targets.