Customer Service Officer, Insurance Solution Center
Core
Handle frontline counter enquiries, process new business applications, and support life operation projects for customers and sales channel personnel.
Role type
Customer Service Officer
Builds
Insurance service propositions and customer support workflows
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone manners, communication, problem-solving, organizing, planning, document retrieval, account analysis
Preferred skills
Insurance studies certification, IIQE papers 1, 2, 3 & 5
Technologies
None stated
Responsibilities
Handle frontline counter enquiries, process new business application pre-approval, support life operation projects, collect customer feedback, improve operating practices, follow up on complaints
Seniority
Junior to Mid-level (1-5 years experience)