Transformation Lead - Metrics
Core
Lead cross-functional teams to execute strategic initiatives, drive digital transformation, and optimize workflows using data analytics and process mining to improve operational and financial benefits.
Role type
Senior Transformation Lead (Operations & Tech)
Builds
Operational improvements, digital automation workflows, and strategic projects with clear ROI.
Domain
Insurance (Life) / Operations Management / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process improvement (Lean, DMAIC, DFSS), Data analytics, Process mining, Change management, People management, Strategic project execution, Insurance domain knowledge
Preferred skills
Six Sigma, PMP, CRM integrations (Salesforce/HubSpot), Data visualization tools
Technologies
RPA, Power Automate, Business Process Management software, Process Mining systems, Salesforce, HubSpot
Responsibilities
Lead cross-functional teams to execute strategic initiatives, Identify and recommend key process improvement opportunities, Conduct process discoveries to identify bottlenecks for digital transformation, Develop and implement metrics and dashboards to sustain gains, Provide oversight for alignment to the central Project Management Office, Drive change management initiatives to support adoption of new processes
Seniority
Senior, hands-on IC with strategic leadership