Operating Effectiveness Senior Analyst
Core
Lead deep dive assessments and process review initiatives to identify gaps, optimize workflows, and support improvement projects across operational areas.
Role type
Senior Process Engineer (Operating Effectiveness)
Builds
Optimized operational workflows and efficiency improvements for Cigna Healthcare's global operations.
Domain
Healthcare operations and process engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process mapping, flowchart creation, data analysis, project coordination, stakeholder engagement, Agile and Lean methodologies, business process design, Six Sigma
Preferred skills
Project management, change leadership, automation tools, AI solutions, digital process solutions
Technologies
Visio, PowerPoint, Excel
Responsibilities
Create process maps and assess current workflows to identify gaps; Engage with teams to gather insights and analyze data; Design and present improvement proposals; Coordinate project plans to test and implement process changes; Collaborate with change enabling teams to measure impact after implementation.
Seniority
Senior, hands-on IC