Process Excellence Specialist
Core
Execute Target Operating Model (TOM) modifications and process excellence projects across Singapore and Hong Kong to improve client experience, operating efficiency, risk control, and scalability.
Role type
Process Excellence Specialist (IC)
Builds
Improved client experience, operating efficiency, and risk control within the APAC region
Domain
Private Banking / Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process redesign, value stream mapping, operating model definition, Lean Six Sigma (DMAIC), root-cause analysis, change management frameworks (ADKAR), regulatory compliance awareness, stakeholder influence, strategic thinking, execution planning
Preferred skills
Black Belt certification, PROSCI/ADKAR certification, Agile certification, BI tools (Tableau, Qlik, Power BI), process mining, workflow automation (RPA/BPM), Signavio, ARIS, Celonis
Technologies
Tableau, Qlik, Power BI, Signavio, ARIS, Celonis, RPA, BPM
Responsibilities
Maintain APAC TOM roadmap and support initiative prioritization; Execute end-to-end diagnostics and to-be operating model design; Identify efficiency and automation opportunities; Define baselines, KPIs, and track benefits; Develop implementation plans and audit-ready documentation; Execute structured change management for process reengineering; Partner with digital and technology teams to embed automation tools; Ensure processes meet regulatory and risk requirements
Seniority
Mid-Senior, hands-on IC
