Transformation Head - Performance
Core
Leading technology and operations excellence initiatives to align goals with strategic objectives, driving digital strategy, process metrics, and capability management.
Role type
Senior transformation and operations leadership
Builds
High-quality services, operational efficiency, and innovation outcomes
Domain
Insurance (Life Insurance) + Operations/Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic roadmap definition, executive sponsorship, governance framework establishment, KPI definition, cost reduction, agile/lean principles, process re-engineering, change management, team leadership, C-suite influence, insurance domain expertise
Preferred skills
Master's degree, Six Sigma, PMP, advanced learning path curation
Technologies
Agile, Lean, Digital Transformation tools
Responsibilities
Define vision and strategic roadmap for operations, oversee design and execution of transformation initiatives, define KPIs and success metrics, champion new ways of working and embed agile/lean principles, lead change management efforts, mentor team and handle succession planning
Seniority
Senior, hands-on IC with strategic oversight