Customer Success Manager (m/f/x) - AI-powered B2B SaaS
Core
Strategic advisor partnering with innovation leaders at ambitious B2B companies to turn an AI-powered platform into measurable business results.
Role type
Senior Customer Success Manager (Strategic Advisor)
Builds
Customer value realization, adoption, expansion, and strategic partnerships
Domain
B2B SaaS / AI-powered innovation platform
Required skills
SaaS experience, business acumen, C-level influence, strategic problem-solving, project management, AI curiosity
Preferred skills
Innovation consulting background, management/IT consulting experience
Technologies
AI platforms, predictive analytics, trend detection tools
Responsibilities
Guide onboarding, adoption, and expansion; translate platform usage into value stories backed by metrics; combine customer context and usage data to spot risks and growth opportunities; build trusted-advisor relationships with innovation managers and C-level sponsors; run engagements on proven playbooks and feed insights back to the product roadmap
