Senior Officer / Officer, Customer Contact Centre (Hotline)
Core
Act as Prudential's service professional to provide best-in-class customer service via hotline, handling and resolving customer enquiries and requests on life and health insurance products.
Role type
Senior Customer Contact Centre Officer (Hotline)
Builds
Customer trust and resolution for life and health insurance products
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Insurance product knowledge, conflict resolution, follow-up management, team support, complex enquiry handling
Preferred skills
Insurance or financial industry experience
Technologies
Microsoft Office
Responsibilities
Process customer enquiries and concerns about insurance products and services; Resolve customer dissatisfaction and build long-term trust; Arrange follow-up calls for customer feedback; Assist team leaders with escalated cases; Provide on-the-job support to junior team members on complex enquiries
Seniority
Senior, hands-on IC