Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) - 12 months contract
Core
Serve customers and agents by addressing enquiries, requests, complaints, and MCV verifications at a Wealth Select Centre.
Role type
Customer Service Ambassador (Insurance)
Builds
One-stop MCV verification service and policy information delivery
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Life insurance knowledge, English (fluent), Chinese (fluent), Mandarin (fluent), complaint resolution, regulatory compliance
Preferred skills
Coaching and mentoring, training material preparation, process improvement
Technologies
None stated
Responsibilities
Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications; Manage and resolve customer problems and elevated customer complaints; Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service; Coach and mentor team members, and prepare training material.
Seniority
Mid-level (4-5 years experience)