Senior Client Services Specialist (Remote 1pm - 9pm)
Hybrid
Core
Primary point of contact for Premier clients to resolve service inquiries (billing, eligibility, claims) and foster strong client relationships via on-camera calls.
Role type
Senior Customer Excellence Specialist (Group Insurance)
Builds
Exceptional service experience for Premier clients
Domain
Group Insurance (Life, Voluntary Benefits, Disability)
Deliverable
client delivery
Required skills
resolving complex service inquiries, consultative approach, relationship building with brokers/clients, process improvement, cross-functional collaboration, time management, verbal/written communication
Preferred skills
Group Insurance product knowledge, Bachelor's degree