Manager of Client Management, CORE East Segment – Cigna Global Health Benefits (GHB) - Remote
Core
Strategic leadership and management of a Client Managers team responsible for financial, retention, growth, and client experience objectives for the CORE East portfolio of complex multinational clients within the Americas.
Role type
Senior IC Client Management Manager (Team Lead)
Builds
Strategic client relationships, retention strategies, and portfolio performance for complex employer-sponsored benefit programs.
Domain
Global Health Benefits / Employee Benefits
Deliverable
client delivery
Required skills
Team leadership and talent development, strategic account management, portfolio management, risk management, internal cross-functional partnership, financial acumen, consultative sales methodologies, negotiation, escalation management.
Preferred skills
MBA, global health benefits landscape knowledge, complex employer-sponsored program expertise, innovation management.
Technologies
None stated
Responsibilities
Manage team performance against key measures (persistency, revenue, growth); drive portfolio management and renewal execution; develop client-specific strategies; serve as market-facing leadership for key accounts; build relationships with brokers and senior stakeholders; translate business goals into team objectives; lead complex client escalations; support business planning and enterprise initiatives.
Seniority
Senior, hands-on IC with team management