Application Development Associate Manager - HIH - Evernorth
Core
Lead the design, operation, and continuous improvement of engineering controls and production-support governance for healthcare technology services.
Role type
Senior IC application development associate manager (control & governance)
Builds
Production-support dashboards, service scorecards, and automated operational reporting
Domain
Healthcare technology / IT Service Management
Deliverable
dashboards & analysis
Required skills
IT service management practices, incident/problem/change management, SLA/KPI monitoring, root-cause analysis, vendor governance, production support operations, cross-functional team leadership, operational risk management, process improvement, automation, knowledge management
Preferred skills
Healthcare technology domain experience, data-visualization tools, workflow tools, ITSM tools
Responsibilities
Monitor production-support activities and service health, manage incident and problem resolution, track SLA/KPI performance, govern third-party vendors in onshore/offshore models, develop operational reporting, drive improvements in support processes and operational resilience
Seniority
Senior, hands-on IC with leadership responsibilities
