Process Specialist - Major Incidents
Core
Oversee the lifecycle of Major Incidents for technology across enterprise and lab environments to ensure system availability and reliability.
Role type
Senior IC IT Operations / Incident Management Specialist
Builds
Production IT services and clinical care platforms
Domain
Healthcare technology / IT Operations
Deliverable
infrastructure
Required skills
Incident response coordination, cross-functional matrix management, stakeholder communication, root cause analysis, SOP documentation, data reporting, process optimization
Preferred skills
AI-driven process optimization, healthcare operations experience, SDLC and Agile methodologies, SQL or Excel data analysis
Technologies
ServiceNow, proprietary software architectures
Responsibilities
Lead end-to-end response for Major Incidents, coordinate cross-functional resources, draft incident communications, track root cause analysis and corrective actions, maintain incident management documentation, analyze incident trends for continuous improvement
Seniority
Mid-level, hands-on IC
