Senior Client Manager, IGO - Cigna Healthcare
Core
Senior Client Manager responsible for managing a portfolio of European-headquartered Intergovernmental Organization (IGO) clients, building stakeholder relationships, and ensuring financial and service outcomes.
Role type
Senior Client Manager (Intergovernmental Organizations)
Builds
End-to-end client accounts from inception to renewal for European IGOs
Domain
Healthcare / Insurance / Intergovernmental Organizations
Deliverable
client delivery
Required skills
Sales and/or Account Management experience, data collation and statistical analysis, translating data into actionable insights, contract negotiation, up- and cross-sell identification, operational efficiency alignment, complaint resolution coordination
Preferred skills
Experience in Employee Benefits, Financial Services, or Consulting
Technologies
None stated
Responsibilities
Act as primary point of contact and person of trust for clients; monitor swift implementation of new clients/services; build client intimacy and maintain relationships with key stakeholders; provide consultative guidance; maximize client retention by negotiating contract renewals; pro-actively identify up- and cross-sell opportunities; align service proposition to client needs; coordinate complaint and problem resolution
Seniority
Senior, hands-on IC