Account Manager, Market Coalitions - Express Scripts - Hybrid
Core
Managing day-to-day client relationships for ESI clients and patients to ensure superior service, satisfaction, and retention of the assigned book of business.
Role type
Senior Account Manager (Healthcare/Payer)
Builds
Client service delivery and retention strategies for Express Scripts/Evernorth
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Client relationship management, benefit plan knowledge, project management, cross-functional collaboration, data analysis, presentation skills, issue resolution
Preferred skills
Experience with product upsells, new group implementations, performance metric reporting
Technologies
Microsoft Office, Internet tools
Responsibilities
Manage daily client interactions and resolve issues; Execute benefit requests including changes and terminations; Lead internal team meetings for new group implementations; Present operational performance metrics to clients; Collaborate with Account Directors on client expectations.
Seniority
Mid-to-Senior, hands-on IC