IT Service Manager - Cigna Healthcare
Core
Lead the International Health Technology Service Management function to embed consistent service management practices, ensure operational readiness, and govern the transition of new services into production support.
Role type
Senior IT Service Management Lead (Production Support & Operational Readiness)
Builds
Production support operating model, service governance frameworks, and operational readiness standards for healthcare technology services.
Domain
Healthcare / IT Service Management / Operational Readiness
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), Operational readiness, Service transition, Problem management, Change enablement, Production support governance, ITIL-aligned practices, Team leadership, Stakeholder management, Risk management
Preferred skills
ServiceNow, Healthcare/Insurance industry experience, Operating model transformation
Technologies
ServiceNow
Responsibilities
Establish governance, standards, and operating routines for the Service Management function; Manage and develop a specialist team for Service Performance, Problem Management, and Change Enablement; Define and maintain operational readiness standards for service onboarding; Partner with engineering, security, and business stakeholders to coordinate service readiness; Lead service management reviews to drive continuous improvement; Escalate operational risks and readiness concerns.
Seniority
Senior, hands-on IC with team leadership
