Senior Director, Federal Account Management
Core
Leading a team to deliver healthcare benefits and services to the Military, Veterans, and Federal agencies, focusing on client strategy, retention, and service quality.
Role type
Senior Director, Federal Account Management
Builds
Account strategies, client relationships, and service delivery for DoD, VA, and DHS
Domain
Healthcare / Federal Government / Pharmacy Benefit Management (PBM)
Deliverable
client delivery
Required skills
Strategic planning, team leadership (25+ people), client relationship management, financial acumen, negotiation, cross-functional collaboration, sales presentation, issue resolution
Preferred skills
Master's degree, PBM or healthcare industry experience, analytics expertise
Technologies
None explicitly stated
Responsibilities
Direct and assess service quality and satisfaction; Collaborate across sales, clinical, product, IT, and legal teams; Maximize sales volume and new market opportunities; Manage profit, revenue, and gross margin; Develop strategic work plans for retention and upsell; Oversee implementation of new accounts and products; Lead quarterly business reviews; Manage a team of ~25 account managers and analysts
Seniority
Senior Director, strategic leadership & team management
