Account Management Director - Evernorth
Core
Leading a high-touch account team to support health plan clients with strategic guidance, operational support, and exceptional service for medical drug management and specialty drug utilization management.
Role type
Senior IC Account Management Director (Healthcare/PBM)
Builds
Strategic client partnerships and operational service models for health plans
Domain
Healthcare, Pharmacy Benefit Management (PBM), Specialty Drug Utilization Management
Deliverable
client delivery
Required skills
People leadership, health plan benefit design knowledge, PBM operations expertise, specialty drug UM experience, client retention strategy, team performance management, executive relationship building, product adoption translation
Preferred skills
MBA/PharmD/MHA, cross-functional matrix organization experience, strategic storytelling, financial performance analysis
Technologies
None explicitly stated
Responsibilities
Own strategic direction and executive-level relationships for assigned clients; oversee delivery of a high-touch service model; lead and develop a multidisciplinary team of pharmacists and account managers; build trusted relationships with client senior leaders; ensure timely execution of client benefit requests and contractual requirements; lead executive-level client reviews and strategic planning discussions; serve as primary partner to product leaders to synthesize client feedback.
Seniority
Senior, hands-on IC with team leadership
