Sr. Supervisor, Customer Success - Pharmacy Team - Verity 340B Solutions - Remote
Core
Lead a team of customer success managers to deliver 340B program support for pharmacy partners, focusing on account strategy, data analysis, and program performance optimization.
Role type
Senior Supervisor, Customer Success (Pharmacy/340B)
Builds
340B program support services for pharmacy partners
Domain
Healthcare / Pharmacy Benefit Management / 340B Program
Deliverable
client delivery
Required skills
Team leadership and coaching, Data analysis and metrics monitoring, Financial reconciliation, Salesforce proficiency, Advanced Excel (pivot tables, VLOOKUP), Complex account management, Program training and adoption
Preferred skills
Pharmacy or healthcare industry experience, C-level presentation experience, Formal team development experience
Responsibilities
Lead and coach customer success managers, Serve as escalation point for pharmacy partners, Monitor data metrics and financial results, Analyze account performance to guide insights, Create training plans for tools adoption, Mentor team members on career development, Partner with internal departments to improve processes
Seniority
Senior, hands-on IC with team leadership
