IT Support Administrator
Core
Provide Tier 2 technical support, troubleshoot advanced desktop/network/application issues, and act as an escalation point for junior analysts.
Role type
Intermediate IT Support Specialist
Builds
Stable IT operations for global legal teams
Domain
Legal technology / Enterprise IT
Deliverable
client delivery
Required skills
Advanced troubleshooting, Identity management (Azure AD/M365), Endpoint management (Intune/JAMF/Autopilot), Incident management, Root-cause analysis, Knowledge documentation
Preferred skills
Project leadership, Automation/scripting, ITIL v4 certification
Technologies
Azure AD, Microsoft 365, Intune, JAMF, Autopilot
Responsibilities
Provide Tier 2 support for escalated incidents, Troubleshoot advanced desktop/network/application issues, Train and coach junior team members, Support identity management tasks, Assist with endpoint management activities, Own major incident communication
Seniority
Intermediate, hands-on IC