Technology Support Analyst
Core
Provides comprehensive technology support for a law firm's local office, handling hardware, software, network, and AV systems to ensure seamless operations for attorneys and staff.
Role type
Mid-level IT support specialist (help desk & infrastructure)
Builds
Operational stability for local office technology environment
Domain
Legal services / Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software support, network troubleshooting, AV setup, inventory management, ticket resolution, remote access support
Preferred skills
Citrix support, mobile device management, security system basics, training delivery
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to local and central telephone helpline and support tickets; assemble, install, configure, and repair hardware and peripherals; provide application support for local and Citrix-based systems; assist with remote site access and off-site technology setups; maintain data room components and troubleshoot networking issues; manage personnel adds, moves, and changes; provide basic induction and software training.
Seniority
Mid-level, hands-on IC