Technology Support Analyst
Core
Provides comprehensive technology support for a law firm's Chicago office, handling hardware, software, network, and AV systems for attorneys and staff.
Role type
Mid-level IT support specialist (help desk & infrastructure)
Builds
Maintains local office technology infrastructure and user support
Domain
Legal services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software support, network troubleshooting, AV setup, inventory management, ticket resolution, Citrix support, mobile device support
Preferred skills
Microsoft Office Suite, Windows/Mac environments, security system basics, training delivery
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to helpline tickets and resolve hardware/software issues; assemble, install, and repair computers, printers, and mobile devices; maintain data rooms and network infrastructure; provide AV setup and training; manage equipment inventory and loaners.
Seniority
Mid-level, hands-on IC